Operational Approach

Home » Company » Operational Approach

We turn your visions into reality.

Each customer is unique and brings with them a series of needs and challenges that must be faced always in a different way, adopting a sartorial mentality that aims to customize and find tailor-made solutions. This philosophy has always been the basis of our planning.

However, in our way of working, we have established a number of steps that are essential to the success of a job: these constitute our operational approach and allow us to leave behind the simple role of supplier and take on the role of partner.

In particular, we can identify three crucial moments that distinguish the relationship between our operating team and the client company; a stable and long-lasting relationship that aims to last over time, starting from the simple initial consultancy up to after-sales assistance.

Contact and Analysis

The first phase of the work is making contact with the customer. During a first meeting, we focus on the purpose of the task and create a feasibility study, accompanied by an inspection and a preliminary H&S assessment, to then arrive at the definition of an offer.

Design and Construction

Once the customer accepts the offer, we move on to the actual executive design with manufacturing, machining, welding and assembly. The whole process is managed internally. Following internal tests and delivery of the work to the site manager, before the check out we perform a Factory Acceptance Test of the machinery in the presence of the customer. All this is accompanied by accurate risk management processes, to ensure all social, environmental, health and safety impacts are safe.

Delivery and Assistance

This phase takes place directly in the headquarters established by the customer. Installation is followed by an on-site test and H&S validation. Each customer is therefore assigned a dedicated account. For every need we remain at the customer’s side with a proactive after-sales service, even remotely.